PROUD TO BE THE PREFERRED OUTSOURCED IT SUPPORT PROVIDER
The following associations have endorsed Five Nines as their provider of choice or strategic partner for outsourced IT. These associations and their members receive benefits for choosing Five Nines, including discounts, referral bonuses, sponsorships, participation in articles and continuing education events, and more.
OUR INDUSTRIES
NEBRASKA’S LARGEST Managed IT SERVICE PROVIDER
We have over 215 clients in Nebraska and Iowa ranging from hospitals and attorneys to banks and county governments. See how we support your industry by clicking learn more below!
WHAT OUR CUSTOMERS SAY
WHY IT MATTERS
ACCOUNTABILITY
IT is our sole focus. We specialize in it, take responsibility for it, and allow you to do what you do best.
REPORTING
If you want to see it, we report on it. Having a dedicated team that provides transparency is paramount to a strong environment.
DOWNTIME
Can you afford your systems or environment to be down? Our backup team specializes in reducing your downtime in the case of an event from days to hours.
STAFFING
Your responsibility for maintaining a capable staff, with the capacity to focus on break-fix needs and high-level innovation, goes away.
24 X 7 X 365
No single individual can be available 24/7/365. By having teams on the clock at all times, we ensure that you have resources available.
R&D
Before spending large amounts on new hardware, our team researches the products, negotiates prices, and ensures you actually need the technology before purchasing.
BUSINESS CONTINUITY
What happens if your power goes out? Or an internal staff member leaves? Five Nines mitigates those concerns by having 80+ engineers dedicated to your environment.
BACK UP CONTROL
We want you & your team to be secure and healthy. You’ll know to the minute the health of your backups, where they are being stored, and that we can restore from them rapidly.
BUDGETING
Partnering with Five Nines allows you to understand what you’ll need to spend on IT over the next 3-5 years. Our IT budgets take away the unknown and guessing games.
PROCUREMENT
We take on the responsibility of purchasing, staging, and rolling out new workstations, servers, and network equipment for you
PROJECT WORK
The labor is on us! Our partnerships include project labor in normal monthly pricing.
SUPPORT
It’s the cornerstone of our partnerships. We have maintained a 99% customer happiness level from 2019-2020.
FIVE NINES PARTNERSHIPS
WHAT MAKES US DIFFERENT
“From a financial standpoint, we have always been reactionary. Finally, with Five Nines, we are starting to plan ahead. They have worked with us to develop a strategy to not have to spend a lot of money all the time, instead we categorize it, decide what we need, what’s going to keep business going, and go from there.”
ARLAN J, CEO
OUR PROMISE
How we approach each relationship
While most companies have a mission statement and values, we have a pursuit and a promise. We promise to be a part of the solution in every situation, and our mission is your mission, achieved.
WHY OUTSOURCE?
More than a vendor: a partner
We provide fully accountable outsourced IT support over your technical operations so you can work towards achieving your mission. We alleviate your responsibility for maintaining technical staff, security, reporting, backups, project work, procurement, and more.
OUR PARTNERS COME FIRST
How we can help
We put a high expectation on creating and maintaining relationships with our partners. That’s why over the last year we have maintained a customer happiness rating of 99% and a gold star rating of 97% following the remediation of a support request. When you call Five Nines, you will always be greeted by a friendly, knowledgeable, and helpful engineer who is dedicated to alleviating your stress and fixing your problems.
Our Team
We are an independently-owned Nebraska managed IT service provider with over 110 employees solely focused on outsourced IT support. Small enough to care and large enough to respond in force to any issue.
"When we acquired another agency, our Five Nines Primary Engineer dug in, figured out what needed to be moved, got all the new software installed, called vendors to make sure everything with licensing was up to date. We had it all done: got the data moved and we didn’t miss a beat taking care of our clients. It was basically 48 hours.
It happened seamlessly, and I didn’t have to do it!"
NEAL L, INSURANCE
"We’ve improved our processes, our infrastructure, our overall efficiency, and of course with that comes a content workforce that can effectively do their jobs with minimal interference. Happy people plus productivity equals efficiency and reduced cost."
CYNTHIA M, LOGISTICS
"Particularly for rural and small banks when you have a staffing issue, Five Nines eliminates the challenge of finding the right person. You have consistency, and we found that was a big plus for us in not having to replace staff. It eliminated a lot of stress on my part trying to find qualified IT people and retaining them."
KEVIN P, BANKING
"When COVID-19 changed our work environment, Five Nines quickly ordered additional laptops for our work-from-home staff and provided excellent
communication and training on remote access. They have met our technology needs big and small and we all enjoy working with the staff at Five Nines!"
NANCY N, NON PROFIT
CONTACT US
ARE YOU A FIT?
We would love to talk and hear about your goals, your mission, and your technology.
