On-Site IT Placement
What are Placement Services?
Our flexible model for placing vetted engineers on site or in a hybrid capacity.
Paired with Five Nines Managed IT Services, engineers integrate into your workflows and culture while retaining access to Five Nines’ knowledge base and specialists.
Key Features of Placement Services
Embedded engineer model
Clear goals, daily stand‑ups, and dedicated ticket queues align the engineer with your team’s priorities.
Seamless team integration
We use shared tools and documentation, and provide escalation to our specialists as needed.
Flexible deployment options
Choose from full‑time, fractional, or project‑based placements to suit your needs.
Placement Benefits
Instant Capacity
Add expertise without the delays of hiring and onboarding.
Higher Quality
Our standards and peer review ensure consistent service and documentation.
Continuity
Documented runbooks and coverage plans provide stability during vacations or spikes.
On-Site IT Placement Services Case Study
How Managed IT and Onsite IT Services revolutionized growth for this Critical Access Hospital.
A rural critical access hospital with goals to expand and innovate their patient care offerings was in need of more robust IT support. Through our Placement Engineer partnership, Five Nines provides a full-time onsite engineer who works daily in the environment and provides IT support as needed. By partnering with Five Nines, the hospital also has access to our full 175+ person engineering team, and when their placement is on PTO or out sick, the greater team steps in and provides coverage to ensure that issues and requests do not go unanswered. During this young partnership, the hospital has already completed a firewall replacement project, an on-prem email migration, and a hardware refresh for end-of-life devices. The hospital now has plans for a building expansion and incorporation of new robotic technologies due to the stability and partnership provided by Five Nines.
Size
200+ Users
Partnership
2+ Years
Industry
Healthcare
FAQ
Can I keep my existing help desk employee?
Yes, they can even be considered to fill the placement engineer role with Five Nines.
What responsibilities does the Placement Engineer handle?
The Placement Engineer manages day-to-day IT operations, support, infrastructure maintenance, and process integration within your business. They become embedded in your workflows and serve as the technical interface between your team and our broader support network.
How does the cost compare to hiring an internal full-time IT engineer?
While each organization’s cost will vary, embedding a Placement Engineer via Five Nines offers a predictable monthly fee (via managed service model) and eliminates recruiting, benefits, turnover risk, and training overhead – making it more cost-effective versus hiring, onboarding, and maintaining internal staff.
Can the Placement Engineer model scale with business growth?
Yes. As your business expands, the embedded engineer model allows you to maintain continuity and familiarity, while Five Nines scales support behind the scenes. The model is built for growth without losing the “in your business” focus that internal IT hires might struggle to maintain.
Is the embedded Placement Engineer a direct employee of my organization?
The placement engineer is employed and provided by Five Nines. They work in your environment, but their employment, benefits, training, and backup are managed by Five Nines. This removes the HR burden from your organization while giving you the benefits of a dedicated engineer.
How do I know if the Placement Engineer model is right for my business?
Ask yourself:
- Do we struggle to hire/retain internal IT engineering talent?
- Do we need an engineer who knows our business systems deeply rather than rotating generalist support?
- Would a predictable monthly cost and access to a full managed services team behind the scenes benefit us?
- If yes, then the Placement Engineer model is likely a strong fit.
What types of businesses benefit most from a Placement Engineer model?
Businesses that have:
- A need for dedicated, deep-familiarity IT support but lack the capacity or resources to recruit & maintain internal IT staffing.
- Outgrown their existing IT support model and need more consistent service.
- Unique or embedded workflows/processes which benefit from an engineer who truly knows their environment.
What are the benefits of embedding a full-time engineer rather than hiring internally?
- You avoid the cost, time and risk of recruiting, training and retaining an internal IT engineer.
- You gain deep familiarity with your environment, culture and processes.
- You still have access to a broader team, tools and resources via Five Nines.
- You reduce single-point-of-failure risk because the MSP supports the engineer.
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a 30-minute consultation to explore your on-site IT needs