When you are the newest Service Manager, the first year offers a unique opportunity to get to know an organization. What often happens, though, is you end up feeling like you’re behind, “even though you’re moving fast,” says Kim Springer, Service Manager Healthcare Division at Five Nines. But no matter how much time it takes, it is vital to observe, listen, and immerse yourself in the Five Nines family.
Springer joins Five Nines from Catholic Health Initiatives where she has served in several leadership roles responsible for information technology, strategic planning, and operations management for the last twenty-two years. Springer’s biggest priorities have been assisting in establishing an IT governance structure including focusing on priorities, policies, and offering guidance to support strengthening the building blocks of client relations. Springer believes people, process, and technology are critical components to delivering positive outcomes and results; however, culture and core values are the guideposts to building sustainable organizations and teams. Springer provides leadership for the Five-Nine accounts that have on-site engineers providing daily for support and will focus on maximizing operational efficiency; and leveraged strategic thinking, analytics, and creativity to solve complex problems, ultimately delivering increased business value.