Whenever a user is facing an issue with a device, typically one of the first troubleshooting steps is to try rebooting their device. Why is restarting your device sometimes the quick fix you need to get back on track and why is it the first step engineers will turn to when you submit a ticket for a device issue?
Reboot/Restart vs. Reset
Before attempting to reboot, restart, or reset your device, it’s important to know the difference between them as one is more permanent than the others. Rebooting and restarting your device are inherently the same thing – you are turning the device off and back on again in order to start with a clean slate so your programs can run normally. Sometimes, rebooting/restarting may be referred to as a “soft reset”, which means the exact same thing. Your programs and settings will remain the same when you reboot or restart.
Don’t let the term “soft reset” get confused with completely resetting your device, or conducting a “hard reset”. Resetting is equivalent to erasing, as you are returning a device, program, or software back to its’ factory default state. Resetting your device will erase all of your settings and programs, so you will want to be 100% sure before you press the reset button.
Today we will be focusing on rebooting/restarting as it is more common when troubleshooting. Restarting a device gives the user a clean slate to work with, as any background processes or troublesome code gets wiped clean. These background issues are fairly common in devices and can arise in several ways. Restarting your device could resolve background processes that are still running causing a decrease in speed, shut down browsers that are using up too much memory, as well as reconnect to Wi-Fi networks that are being interfered with. Occasionally, your hardware or drivers may malfunction, or your computer’s RAM is utilized to its’ limitations. Rebooting your device could help resolve many of those issues.
You may be wondering, how you will know if one of the issues above applies to your device? You may not be able to diagnose exactly what is wrong with your technology, but it should be fairly obvious to you if something is wrong, as you will begin to experience performance issues.
It is best to restart your devices at least once per week. Set a calendar invite to restart your computer consistently. For example, you could dedicate your first 5 minutes every Friday morning to rebooting. Aside from weekly reboots, if you are experiencing performance issues, the best first step to begin finding a resolution is to restart your device. These performance issues could range from your device freezing, crashing, or overheating. Restarting could solve the issue right off the bat and save you time, however, if the issue keeps happening you will want to reach out to your IT team.
While it may be a hassle to close out all programs that you are working on, restarting your technology is a key troubleshooting step for simple tech issues users experience daily. The next time your device isn’t cooperating, we hope rebooting is a helpful first step in the troubleshooting process.